Shipping & Returns


General shipping information

All orders are sent out as a letterbox package from The Netherlands. We ship orders within 1-2 days. We then transfer the orders to PostNL. PostNL delivers from Tuesday to Saturday and takes an average of 1-2 days. In some cases the package is still not delivered after five days. Please contact us and we can look further into it. Orders usually ship within 1-2

As soon as your order has been shipped, you will receive an email about this. Once you have received this email, you can no longer cancel your order. Want to cancel your order before it’s shipped? Send an email to

Shipping costs

The shipping costs for the Netherlands are €1.95 or free with an order from €35. The shipping costs for Belgium are €3.10.



I you would like to return your order, you can do this within 14 days. These 14 days start from the day you received your package.


  • The return costs are for your own account
  • Sale items cannot be returned
  • We are not responsible if the product(s) get(s) lost during the return

Fill in the contact form below to register your return. Then you can send your return to the following address:

Loua Jewels
Kieftendellaan 41
2071 BT Santpoort-Noord

Make sure to add a note with your name and order number, so that we can process your return. When your return has been received, you will receive a confirmation email and your money will be refunded within 7 days.

Exchange is unfortunately not possible with us. You must return your original product and then order the new product yourself, if you would like to exchange it.